Privacy policy

1. About this policy

This Privacy Policy explains what information HOT RELOAD collects when you browse or place an order, how we use it, who we share it with, and the choices you have. By using the Store you agree to the practices described here.

2. Information we collect

• Order details: the game/account fields you enter at checkout — player ID, zone or server ID, region, and any custom fields a product requires.
• Contact data: the email address you provide to receive your order link and status updates, and (if you link it) your Telegram account.
• Payment data: the cryptocurrency you pay with, the transaction reference, and the paid amount. We never see or store your wallet keys or card numbers.
• Technical data: your IP address (used for fraud prevention and order security), browser type, and basic usage information.

3. What we do not collect

We do not require an account, a password, or identity documents for normal purchases. We never ask for your game password, wallet seed phrase, or card details — anyone requesting these on our behalf is not us.

4. How we use your information

• Fulfilling your order — passing your game details to the delivery provider that credits the product.
• Processing and tracking your payment through our crypto payment provider.
• Sending order status links and updates by email or Telegram when you request them.
• Preventing fraud, abuse, and unauthorized transactions.
• Improving the Store's performance, catalog, and user experience.

5. Who we share it with

We share only the minimum required data with the parties that complete your order:

• Fulfillment providers — your game ID and product details so the top-up or code can be delivered.
• Our crypto payment processor — order amount and reference, never your game credentials.
• Messaging services (email provider, Telegram) — only when delivering your order link or updates.
• We never sell your personal data to advertisers or data brokers.

6. How we protect it

Order records are stored on secured servers with access limited to the systems that need them. Sensitive checkout fields are masked in our public API and never echoed back in plaintext. Payment pages and the storefront are served over encrypted connections.

7. Retention

We keep order records for as long as needed for support, accounting, and legal obligations. You may request deletion of your personal data (see Your rights); records required for accounting or fraud prevention may be retained in anonymized form.

8. Cookies

The Store uses only the cookies required to operate (session, preferences). We do not use advertising or cross-site tracking cookies.

9. Your rights

• Access — request a copy of the data we hold about your orders.
• Correction — ask us to fix inaccurate order details before fulfillment.
• Deletion — request removal of your personal data where the law allows.
• Objection — opt out of non-essential communications at any time.

10. Children's privacy

The Store is not directed at children under the age of legal contract. We do not knowingly collect data from minors; if you believe a child has placed an order, contact us to review it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always published on this page; material changes take effect on the date they are posted.

12. Contact

For privacy questions or data requests, reach our support through the contact channels in the site footer and include your order token if your request relates to a specific order.