Terms of service

1. Acceptance of terms

By accessing or using HOT RELOAD ("the Store", "we", "us"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you must not use the Store. We may update these terms from time to time; the version published on this page applies to every new order.

2. About the service

HOT RELOAD is a digital storefront that sells digital goods and services, including game balance top-ups, digital gift cards and vouchers, redeemable game keys, and eSIM data plans. We act as a reseller and fulfillment service; we are not the game publisher, card issuer, or mobile operator unless explicitly stated.

3. Eligibility

You must be legally capable of entering a binding contract in your jurisdiction to use the Store. By placing an order you confirm that you are of legal age or have the consent of a parent or legal guardian, and that using our products does not violate the terms of the game, platform, or service they relate to.

4. Accuracy of order details

Most products are delivered to details you type yourself. You are solely responsible for their accuracy.

• Player IDs, zone/server IDs, region selections, emails, and any custom fields must be entered exactly as required by the product.
• We deliver to the details supplied at checkout and cannot recover goods delivered to an incorrect ID or account you provided.
• Double-check the first and last characters of any ID before paying — most delivery issues are caused by typos.
• If you notice a mistake, contact us immediately; correction is only possible before fulfillment starts.

5. Orders

Placing an order creates a payment request valid for the countdown shown at checkout. An order becomes a binding purchase once your payment is detected and confirmed on the blockchain network. Unpaid orders expire automatically and are never charged. We may refuse or cancel an order at our discretion (for example suspected fraud, pricing errors, or stock unavailability), in which case any received payment is handled under our Refund Policy.

6. Prices and availability

• All prices are displayed at checkout in the currency shown on the product page and include our service margin.
• Prices, packages, and stock availability may change at any time without notice; the price locked at order creation applies to that order.
• In rare cases a listed product may become unavailable after you pay — in that case you are entitled to a refund or a replacement of equal value.

7. Cryptocurrency payments

Payments are processed by our third-party crypto payment provider under the following conditions:

• You must send the exact amount shown on the payment screen, on the exact network displayed, before the countdown expires.
• Sending on a different network, to a different address, or with an incompatible wallet may result in permanent loss of funds, for which we cannot be held responsible.
• Network (miner) fees are paid by the sender. Underpayments may require a manual top-up or may be handled per the provider's under-payment rules.
• Payments received after the address expires are not automatically credited; contact support with your transaction hash for review.
• Cryptocurrency transactions are irreversible once broadcast — always verify the address and amount before confirming.

8. Delivery of digital goods

• Orders are fulfilled automatically once payment is confirmed; most deliveries complete within minutes.
• Some products require manual or provider-side processing, verification steps, or a client code — your order status page always shows the current state.
• Delivery time is an estimate, not a guarantee; provider outages or additional verification may cause delays.
• An order marked as delivered is considered complete, and the goods are deemed accepted by you.

9. Nature of digital goods

All products are intangible digital goods. No physical item is shipped. Once a code is revealed or a top-up is credited, the goods cannot be 'returned' in the traditional sense — see our Refund Policy for the limited cases where refunds apply.

10. Third-party services

Top-ups, codes, and gift cards are subject to the terms of the respective game publisher, platform, or issuer (for example Riot, Valve, HoYoverse, Google Play, Apple). Redeeming or using a product means you also accept those third-party terms. Trademarks and game names belong to their owners and are used only to identify the products.

11. Acceptable use

You agree not to:

• Use the Store for fraud, money laundering, stolen funds, or any unlawful purpose.
• Resell codes obtained by deception, abuse refund channels, or open fraudulent disputes.
• Attempt to disrupt, probe, or abuse the Store, its APIs, or its payment flows.
• Provide another person's account details or payment instruments without authorization.

12. Intellectual property

The Store's design, logo, text, and software are our property and may not be copied or reused without permission. Product images and names remain the property of their respective owners.

13. Disclaimer of warranties

The Store is provided "as is" and "as available". To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose. We do not warrant that the service will be uninterrupted, error-free, or that every product will always be in stock.

14. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages — including lost accounts, bans imposed by game publishers, or losses caused by details you entered incorrectly.

15. Changes to these terms

We may revise these Terms of Service at any time. Changes take effect when published on this page and apply to orders placed afterwards. Continued use of the Store after an update constitutes acceptance of the revised terms.

16. Contact

Questions about these terms or about a specific order can be sent to our support team through the contact channels listed in the site footer. Please include your order token so we can help you faster.